Return & Refund Policy

Return & Refund Policy At iVitra.com, customer satisfaction is our top priority. We strive to ensure that our products meet the highest quality standards. However, in the rare event that you receive a defective or incorrect product, we are here to help.

Conditions for Returns

• Eligibility: Returns are accepted only if the product delivered is defective or different from what was ordered.
• Unpackaging Video Requirement: A clear, unedited unpackaging video is mandatory to process any return or refund request. This video should capture the entire unboxing process from start to finish and clearly show the issue with the product.
• Time Frame: Return requests must be submitted within 7 days of receiving the product.

Return Process

1. Submit Your Request: Contact our customer support team at [info.enterpriseojas@gmail.com or Whatsapp] with your order details and the unpackaging video.
2. Review and Approval: Our team will review your submission and verify the issue. If approved, you will receive instructions on how to return the product.
3. Return Shipping: The cost of return shipping will be covered by iVitra.com if the claim is valid.

Refund Process

• Approval: Once the returned item is received and inspected, we will notify you of the status of your refund.
• Method: Approved refunds will be processed and credited to your original method of payment within 7-10 business days.

Note: We do not accept returns or provide refunds for any reasons other than those mentioned above.

Terms & Conditions

Welcome to iVitra.com. By accessing and using our website, you agree to the following terms and conditions:

1. Use of Website

• By using our website, you confirm that you accept these terms and conditions in full.
• You must not use our website in any way that may damage the website or impair its accessibility.

2. Products and Services

• All products displayed on iVitra.com are subject to availability.
• Product descriptions and images are provided for informational purposes and may vary slightly from the actual product.

3. Order Acceptance

• iVitra.com reserves the right to refuse or cancel any order at our sole discretion. This may occur due to product unavailability, errors in product details, or pricing discrepancies.

4. Returns and Refunds

• Returns and refunds are only processed in accordance with our Return & Refund Policy. The mandatory unpackaging video must be provided as outlined in the policy.

5. Limitation of Liability

• iVitra.com is not liable for any indirect or consequential loss or damage arising from the use of our website or products.

6. Changes to Terms

• iVitra.com reserves the right to amend these terms and conditions at any time without prior notice. Continued use of the website implies acceptance of the updated terms.

For any questions regarding our policies, please contact us at [info.enterpriseojas@gmail.com].

Thank you for choosing iVitra.